Network Support Officer

Your new company

Join the New South Wales state organisation and services who are looking for an experienced Network Support Officer

Your new role

As a Network Support Officer, you will be an integral part of the IT department, providing essential support for the network infrastructure. Your responsibilities will include:

• Monitoring and maintaining network performance

• Support for the voice and data communications network infrastructure.

• Rostered on-call support

• Support for Cisco Routers , switch, voice gateway, CUCM, VOIP phones, Teleconference/AV devices, Aruba wi-fi system/equipment e. g. controllers, wireless access points (WAP)

• Troubleshooting and resolving network issues.

• Implementing network security measures.

• Coordinating with external vendors and internal stakeholders.

• Assisting in network installation and upgrade projects.

• Liaise with vendors

• Providing technical support and training to staff.

What you'll need to succeed

To be successful in this role, you will need:

• Australian Citizen or PR

• Experience in a similar role providing first point network support on Cisco devices, networking, phones, switches/routers, teleconferencing.

• Proven experience in network administration and Level 2 support.

• Strong understanding of networking protocols and hardware.

• Excellent problem-solving and analytical skills.

• Ability to work collaboratively in a team environment.

• Excellent communication skills, both written and verbal

• A commitment to continuous learning and professional development

What you'll get in return

• A rewarding career with a positive impact on the community.

• Opportunities for ongoing training and professional development.

• A supportive and dynamic work environment.

• Competitive salary and benefits package.

• Access to state-of-the-art technology and resources.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.