Your new company
You’ll be joining a well-established and purpose-driven organisation with a strong presence in Tasmania. The business delivers essential services to the community and is undergoing continued digital and operational transformation. This is a great opportunity to step into a meaningful role where your expertise will help maintain service continuity and enhance IT delivery outcomes.
Your new role
As the Incident & Problem Manager, you’ll play a central role in managing the end-to-end response to major IT incidents and driving root cause analysis across the business. Working closely with technical teams, you’ll ensure swift service restoration and implement strategies to prevent future disruptions. This is a pivotal position that balances hands-on response leadership with process optimisation and stakeholder communication.
What you'll need to succeed
5+ years’ experience in IT Service Management with a focus on incident and problem management
ITIL v4 Expert certification (or equivalent)
Proven track record managing major incidents and cross-functional teams
Strong analytical and problem-solving skills
Excellent stakeholder engagement and communication abilities
Experience with ITSM tools and reporting dashboards
Flexibility to support critical incidents outside standard hours
What you'll get in return
This is an opportunity to step into a high-impact role where your leadership and expertise will directly contribute to operational stability. You’ll work in a collaborative and values-driven environment, with support from experienced leaders and a commitment to continuous improvement.
What you need to do now
Monthly based
Hobart, City of Hobart, Tasmania, Australia
Hobart, City of Hobart, Tasmania, Australia
