AO4 Customer Service Officer

Your new company

A well-known Independent Statutory Body is seeking an experienced Customer Service Officer to start as soon as possible.

Your new role

• Process applications for racing codes, including Bookmakers, Clerks, Promoters, and Syndications.
• Assist and consult with stakeholders to ensure compliance with racing rules.
• Handle customer enquiries and manage complaints, providing accurate advice.
• Manage DNA registration and processing for Standardbreds.
• Maintain call logs, record complaints, and report non-compliance issues.
• Allocate and distribute microchips for greyhounds and Standardbreds, maintaining stock control.
• Collect fees and coordinate penalties and debt recovery.
• Issue documentation, monitor licencing and registration requests, and ensure accurate record-keeping.
• Communicate with stakeholders to resolve complex applications and operational issues.
• Perform data entry and maintain databases.
• Prioritise work to meet deadlines and statutory timeframes.
• Conduct audits for racing codes and promoters.
• Demonstrate ethical behaviour and integrity as per the Public Sector Ethics Act 1994.

What you'll need to succeed

• Excellent communication and interpersonal skills for handling enquiries and complaints. Previous experience in a Customer Service role is required.
• Strong attention to detail for processing applications and maintaining records.
• Effective organisational skills to prioritise tasks and manage time efficiently.
• Problem-solving abilities to resolve complex applications and operational issues.
• Proficiency in data entry and database management.
• Familiarity with microchip allocation and distribution processes.
• Understanding of racing rules and relevant legislation.
• Knowledge of compliance requirements and procedures.
• Commitment to ethical behaviour and integrity as per the Public Sector Ethics Act 1994.
• Ability to work independently with a methodical approach to prioritising work demands.
• Experience in consulting with internal and external stakeholders, including government and non-government agencies.
• Skills in liaising for fee collection, penalties, and debt recovery.
• Capability to conduct audits for racing codes and promoters when required.
• Previous experience within the Queensland Government would be highly beneficial.

What you'll get in return

• Inner North-Brisbane location.
• Independent statutory body.
• Attractive hourly rate $59.02 p/h + super.
• Initial 3-month assignment starting ASAP with potential for extension
• Flexible working arrangements once settled, but there is a requirement to attend the office.

What you need to do now

If you're interested in this role, click "apply now" or forward an up-to-date copy of your resume. The Consultant is Alice Hearn on Alice.Hearn@hays.com.au or call 07 3259 4929. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.